Frequently Asked Questions
Everything you need to know about bringing Trit House style into your home.
What are your standard shipping rates and delivery times?
Shipping costs are calculated based on the weight of your order and your delivery location. Standard in-stock items typically ship within 3-5 business days, while larger furniture pieces may take 2-4 weeks depending on your proximity to our distribution centers.
Do you offer international shipping for furniture?
Currently, we primarily ship within the country. However, we can arrange international freight for specific items upon request. Please contact our concierge team for a custom shipping quote and to discuss customs requirements.
What is your return policy for change-of-mind purchases?
We want you to love your space. If you change your mind, you can return most items within 14 days of delivery for a store credit or refund, provided they are in original, unassembled condition. Please note that a restocking fee and return shipping costs may apply.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to our carrier's portal. For large furniture deliveries, our logistics partner will contact you directly to schedule a specific delivery window.
Are your products covered by a warranty?
Yes, all Trit House products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship. Some premium collections may feature extended warranty periods as specified on the individual product pages.
Can I request fabric swatches before placing a large order?
Absolutely. We understand the importance of texture and color in your home. You can order a selection of fabric and material swatches through our website to ensure the finish perfectly complements your existing interior design.